36. The author believes that the unfriendly atmosphere in banks many years ago was chiefly due to ________ .
A) the attitude of bankers
B) unfriendliness of customers toward banks
C) economic pressure of the time
D) the outer appearance of bank buildings
37. The banks of many years ago showed interest only in ________ .
A) rich customers C) friendly businessmen
B) regular visitors D) elderly gentlemen
38. When did banks begin to grow human?
A) In the last century. C) Sometime before the war.
B) A few years ago. D) During the war.
39. What helped the "humanization" of banks?
A) The elderly gentlemen in banks were replaced by younger men.
B) More and more "little" people became customers of banks.
C) More banks were set up in small and medium-sized towns.
D) The size of the customer’s account was greatly increased.
40. Ordinary people seldom borrowed money from banks in the past because ________.
A) the bank buildings looked forbidding
B) they were comparatively rich before the war
C) they thought it was not proper to be in debt
D) they rarely spent more than they could earn